Op Shop Refund & Exchange Policy
We do our best to check all our products for faults, stains, rips and tears.
Kids First Op Shops offer all customers the ability to exchange their goods for an item of the same or greater value should you need to return an item to us.
Exchanges must be made at the store of purchase, within 7 days and customers must bring with them proof of purchase, along with the item with the original price tag attached.
- Items must be unworn or in its original packaging
- Original price tag attached
Refunds are offered where your purchase is deemed to be faulty, the goods do not do what you would reasonably expect, or the item does not match the description provided.
- Items must be unworn or in its original packaging
- Original price tag attached
In the instance where you are entitled to a refund, you must bring the item back to the store of purchase with proof of purchase.
If your unable to return within 7 days, please contact the store directly.
Retail Support Office
273 Settlement Road, Thomastown VIC 3074
03 9450 0900